Privacy Policy

This privacy policy applies to you, the User of this Website and RacematePro Pty Limited. RacematePro Pty Limited takes the privacy of your information very seriously. This privacy policy applies to our use of any and all data collected by us or provided by you in relation to your use of the Website.

This privacy policy has been created in the spirit of openness and transparency to inform you what data we collect, how we collect it, how we use it and how we safeguard it. We collect information only by lawful and fair means.

Please read this privacy policy carefully.

  1. Definitions
    1. In this privacy policy the following definitions are used:
      1. Data: Collectively all information that you submit to RacematePro Pty Limited via the Website.
      2. Personal information: That part of the Data that makes your identity apparent, or reasonably ascertainable.
      3. Account: A personal wagering account established by you, enabling you to view activity and place bets at various racing venues via third party wagering providers.
      4. Cookies: A small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website.
      5. RacematePro Pty Limited, we or us: RacematePro Pty Limited, of Level 10, 2 Bligh Street, Sydney NSW 2000, Australia.
      6. User or you: Any person that accesses the Website and is not either (i) employed by RacematePro Pty Limited and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to RacematePro Pty Limited and accessing the Website in connection with the provision of such services.
      7. Website: The website that you are currently using and any sub-domains of this site unless expressly excluded by their own terms and conditions.
    2. In this privacy policy, unless the context requires a different interpretation:
      1. The singular includes the plural and vice versa.
      2. References to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy.
      3. “Person” includes individuals, firms, companies, government entities, trusts and partnerships.
      4. “Includes” and “including” are each understood to mean “including without limitation”.
      5. Reference to any statutory provision includes any modification or amendment of it.
      6. The headings and sub-headings do not form part of this privacy policy.
  2. Scope of this privacy policy
    1. This privacy policy applies only to the actions of RacematePro Pty Limited and users with respect to this Website. It does not extend to any websites that can be accessed from this Website via links provided on this Website.
  3. Anonymity and pseudonymity
    1. You may view unsecure pages of this Website anonymously to the extent your browser settings will allow.
    2. You may contact us via email anonymously or by using a pseudonym to the extent your email client will allow.
    3. You may contact us via contact forms on this Website anonymously or by using a pseudonym to the extent your browser will allow.
  4. Data collected
    1. We collect only Data we deem reasonably necessary for our business functions and/or activities.
    2. We may collect the following Data, which includes personal information, from you:
      1. Name (by your active submission)
      2. Date of Birth (by your active submission)
      3. Contact information such as email addresses and phone numbers (by your active submission)
      4. Street location, city, state and Postal Code (by your active submission)
      5. IP address (automatically collected)
      6. Web browser type and version (automatically collected)
      7. Operating system (automatically collected)
      8. A list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected)
    3. All data collected is stored on secure servers located in Australia or on secure cloud services run by Microsoft Azure or Amazon Web Services.
  5. Our use of Data
    1. We may retain any data you submit for a period of time equal to our need to use such data for legitimate business purposes. When such data is no longer required by us it will be destroyed.
    2. We may retain any data you submit for a period of time longer than outlined above if required to do so by law, such as a provision of a statute, or a court order such as a search warrant or subpoena, or notification by a law enforcement agency that delivery of a court order is imminent. In these circumstances we will:
      1. take any reasonable steps available to us to communicate to you that this data is being retained, unless we are precluded from doing so by law; and
      2. will only retain such data while that provision is current, and will then destroy the data.
    3. We will disclose your personal data, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on RacematePro Pty Limited; (b) protect and defend the rights or property of RacematePro Pty Limited; and, (c) act under exigent circumstances to protect the personal safety of users of RacematePro Pty Limited, or the public.
    4. Unless we are obliged or permitted by law to do so, and subject to any third party disclosures specifically set out in this policy, your Data will not be disclosed to third parties. This does not include our affiliates and/or contractors and/or other companies within our group.
    5. Any or all of the above Data may be required by us from time to time in to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
      1. internal record keeping;
      2. improvement of our products / services;
      3. transmission by email of news, updates, or other information we believe may be of interest to you;
      4. contact for market research purposes, which may be done using email, telephone, fax or mail. Such information may be used to customize or update the Website.
  6. Anonymity and pseudonymity
    1. RacematePro Pty Limited may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. The providers of such services have access to certain personal Data provided by Users of this Website.
    2. Any Data used by such parties is used only to the extent required by them to perform the services that we request. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties will be processed within the terms of this privacy policy.
  7. Links to other websites
    1. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.
  8. Changes of business ownership or control
    1. Twonix Pty Limited may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of all or part of RacematePro Pty Limited. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
    2. We may also disclose Data to a prospective purchaser of our business or any part of it.
    3. In the above instances, we will take steps with the aim of ensuring your privacy is protected.
  9. Controlling use of your data
    1. Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:
      1. use of Data for direct marketing purposes; and
      2. sharing Data with third parties.
  10. Functionality of the Website
    1. To use all features and functions available on the Website, you may be required to submit certain Data. This may include personal information.
    2. You may restrict your Internet browser’s use of Cookies. For more information see the clause below (Cookies).
  11. Accessing your own Data
    1. Any personal Data you give us can be accessed by you by logging into your account. There you can make changes to the Data on file. If you have not established an Account with us then there will be no personal Data of yours stored on our servers.
    2. You have a right to ask for a copy of any of your personal Data held by RacematePro Pty Limited (where such data is held) at no charge to you.
  12. Accessing your own Data
    1. Data security is of great importance to RacematePro Pty Limited and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.
    2. Where password access is required for certain parts of the Website, you are responsible for keeping this password confidential.
    3. We endeavour to do our best to protect your personal Data. However, transmission of information over the Internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to the Website.
  13. Cookies
    1. This Website may place and access certain Cookies on your computer. RacematePro Pty Limited uses Cookies to improve your experience of using the Website and to improve our range of products and services. RacematePro Pty Limited has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
    2. This Website may place the following Cookies:
      1. Strictly necessary Cookies: These are required for the operation of our website. They include, for example, Cookies that enable you to log in to secure areas of our website.
      2. Analytical/performance Cookies: They allows us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
      3. Functionality Cookies: These are used to recognize you when you return to our website. This enables us to personalise our content for you, greet you byname and remember your preferences (for example, your choice of venue).
    3. By default, most Internet browsers accept Cookies. You can choose to enable or disable Cookies or delete them completely through various settings in your Internet browser. For further details, please consult the documentation for your Internet browser. Please note that changes you make to your Cookie settings may cause loss of personalization and/or access to secure areas.
    4. It is recommended that you ensure your Internet browser is up-to-date, including and especially security updates.
  14. Transfers outside Australia
    1. Data which we collect from you may be stored and processed in and transferred to countries outside Australia. These countries include Macedonia. For example, this could occur if our servers are located outside Australia or one of our service providers is situated outside Australia. These countries may not have data protection laws equivalent to those in force in Australia.
    2. If we transfer data outside Australia in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected as outlined in this privacy policy. You expressly agree to such transfers of Data.
  15. General
    1. You may not transfer your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
    2. If any court of competent authority finds that any provision of this privacy policy, or part thereof, is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
    3. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
    4. This privacy policy is governed by and interpreted according to Australian law. All disputes arising under this privacy policy are subject to the exclusive jurisdiction of the Australian courts.
  16. Changes to the privacy policy
    1. RacematePro Pty Limited reserves the right to change this policy as we may deem necessary from time to time or as we may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the changes.
    2. Changes to this privacy policy will appear on this Privacy Policy page with the effective date of the changes noted at the bottom of this page. Links to older versions of this privacy policy will immediately follow the effective date.
  17. Complaints regarding this privacy policy
    1. You may contact us by email with any concerns or complaints regarding this privacy policy. The more information you can provide us the quicker we can respond with an effective answer.

[effective date: 01.12.2015]